FAQs

Frequently Asked Questions (FAQs)

Welcome to Walkistep! Here you’ll find answers to some of the most common questions about our products, orders, and services.

🥿 1. What is Walkistep?

Walkistep is a Pakistan-based online footwear brand offering high-quality, stylish, and comfortable shoes for men and women — all delivered straight to your doorstep.

📦 2. Do you deliver all over Pakistan?

Yes! We deliver nationwide — to all major cities and towns through trusted courier partners like TCS, Leopard Courier, and Call Courier.

🚚 3. How long does delivery take?

  • Major cities: 2–4 business days

  • Other areas: 4–6 business days
    Delivery times may vary slightly depending on location, weather, or courier delays.

💵 4. What payment methods do you accept?

We currently accept the following payment options:

  • Cash on Delivery (COD)

  • Bank Transfer

  • Easypaisa / JazzCash

💰 5. Do you charge for delivery?

Yes, a small shipping fee (PKR 200–350) applies depending on your location.
However, we offer Free Shipping on orders above PKR [Insert Threshold, e.g., 3,000].

🧾 6. How can I track my order?

Once your order has been dispatched, you’ll receive an SMS or email with a tracking number.
Use that number on the courier’s website to track your parcel in real-time.

🔁 7. Can I return or exchange a product?

Yes! You can request a return or exchange within 7 days of receiving your order — as long as the item is unused, unworn, and in its original packaging.
Please refer to our Return & Refund Policy for full details.

🩴 8. What if I receive the wrong size or a damaged product?

If you receive the wrong item, size, or a damaged product, contact us within 48 hours of delivery with photos or details.
We’ll arrange a replacement or refund at no extra cost.

🛍️ 9. Can I change or cancel my order after placing it?

You can request an order change or cancellation before your order is dispatched.
Once it’s shipped, cancellations are no longer possible.

📸 10. Are the product photos real?

Yes! All our product images are real photographs of the shoes available in our store.
However, slight color variations may occur due to lighting or screen settings.

🧼 11. How do I care for my Walkistep shoes?

  • Avoid soaking them in water.

  • Clean with a soft cloth or mild cleaner.

  • Store in a cool, dry place when not in use.
    Proper care ensures your shoes last longer and maintain their shine.

📞 12. How can I contact customer support?

You can reach us through:
📧 Email: support@walkistep.pk
📞 WhatsApp / Phone: +92-XXX-XXXXXXX
🌐 Website: www.walkistep.pk
Our support team is available Monday to Saturday, 10 AM – 7 PM.